Product Review Application and Damage or Short Shipment Claim Form


To assist you to resolve any problem you may have experienced, be certain to fill out and read all pertinent sections.

Please read and fill out this form completely
so we may best help address your request.

[a] Five or more days have passed since product delivered.

 

INSTRUCTIONS: Fill out and submit the information below.

[E] Late Return / Exchange. DO NOT USE FOR CUSTOM PRODUCTS.

[b] Product is BROKEN on arrival. Replacement or repair review requested.

 

Contact the carrier (UPS, freight company, FedEx, US Postal Service) immediately.
You MUST file a claim with the carrier within 24 hours of receipt.

YOU MUST KEEP ORIGINAL PACKAGING BOX MATERIALS.
WE ARE NOT ABLE TO HELP YOU if your box or materials are not available for inspection.
The carrier will contact you and us to replace or refund your item. They WILL NOT file claim without the original box.

INSTRUCTIONS: Fill out form below. Select [A] Broken on arrival.
You may choose to save time by re-ordering product. Save all packaging, as the carrier may ask to inspect it.

[c] Product is NOT WHAT I ORDERED. Replace or repair review requested.

 

Send in this form within five days of delivery. Has it been longer than 5 days?

INSTRUCTIONS: Fill out form below. Select [B] Received wrong item.

If more than five days have passed since you received your order, use [E] below.
NOT available for custom products.

[d] Product is NOT AS EXPECTED. Request of replacement or exchange review.

 

Contact us immediately through this form.

INSTRUCTIONS: Fill out and submit the information below.
Select [C] Product replace. I understand a restocking charge will apply.

If more than five days have passed since you received your order, use [E] below.
NOT available for custom products.

[e] Product is not as expected. Please Review.

 

Contact us immediately through this form.

INSTRUCTIONS: Fill out and submit the information below.
Select [D] Product refund. A restocking charge applies.

If more than five days have passed since you received your order, use [E] below.
NOT available for custom products.


To be certain we receive your request, print out and fax to 805-782-5050.


We verify receipt of forms by email. Please enter comments below.
IF YOU DO NOT UNDERSTAND HOW TO PROCEED, SEND US AN EMAIL DETAILING YOUR ISSUE.

MUST SELECT ............REQUIRED*** .........Enter today's date***
***Name:
REQUIRED




Fill in the form as completely as possible, so your repair, exchange or refund request claim review is not needlessly delayed.

We try to make sure the product suits your application. On occasion, an error may occur. To reduce liklihood of a delay or error, you may send the product you wish to match to our trained staff to allow us to determine the closest match for your project. Help us to better help you.

Returns without pre-authorization AND a clearly marked RA number may be refused at your expense.

We do our best to resolve problems. As a products distributor, we work with you to minimize restocking costs charged by the manufacturers. When we incur an exense on your behalf, we must charge to cover that cost. If your project was partially incorrect or missing one or more pieces, we will send a replacement for the part(s) in question. DO NOT THROW AWAY the original packing materials or boxes.

Always review your order immediately, so that any errors or ommissions are covered by the few days allowed by the manufacturer.

Custom products are not returnable.

We welcome your questions and constructive comments.
Company:
Street Address:
City, State, Zip:
, state zip
Daytime Phone:
Fax:
***EMail:
 REQUIRED
 
PRODUCT INFORMATION
***Date of order
REQUIRED | Order placed:
Date of receipt
Courier/Freight Line:
INVOICE number
Item No.
Product code
Detail of issue
Resolution request
  You may qualify for a return or repair credit if available only by following this procedure. Package(s) returned without a valid RA on the label side of the package(s) may be refused at your expense. Attempted delivery does not constitute a compliance with terms of sale. Interstate and intentional fraud is prosecutable as a Federal Offense and may be investigated by the FBI.
An attempt to use and return or otherwise defraud the company by any means will be prosecuted to the full extent permitted by California State Law, and a formal complaint filed using all available legal channels.

If this goes to a blank page, or if you do not receive a confirmation email within 6 hours during business hours weekdays,
please come back to this page, print it out and FAX it to 805-782-5050, thank you.


You may print out the page and fax it with the information required to 805-782-5050 (fax only)

 

 

 

 

 

 

 

 
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