Stock Product
Return Policy.
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Custom Products PolicyCustom items are not returnable; items other than "off the shelf" products (as determined by LetterBank) are considered custom, but we may be able to help if you have a problem with the sign or sign components. Table covers or skirting, or ANY fabric product as example, is custom made from a bolt of fabric when an order is placed, and is custom made to order. Contact us within 24 hours to report any problems. Read terms. Custom products, by their nature, are products and materials which have been altered, modified, cut, amended and assembled or fabricated to your order, and are not returnable. top |
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Order Cancellation PolicyCanceling orders placed in the previous 5 days (stock items only). If you must cancel an order for a custom item, be aware that you are responsible
for costs associated with your order to the point of cancellation: processing, designing and contracting that are
as a result of your order, and charges for which which may have already accrued, including shipping and return shipping. Cancellations for orders of stock
items (an inventoried item) must be received prior to our shipping a part or all
of the order, or a handling and return/restock fee will accrue (See also Terms).
Custom sign fabrication cancellation: Canceling
any or all of a custom order (as defined by LetterBank) accrues handling, processing, contracting, art department time, if any, and, any and all materials used, and any and all production time used, at any point
no less than 25% of the cost of the custom item. Cancel by email only. Specify order number and reason for cancellation request. Rush Order, Rush Shipping or Special FulfillmentOnce an order is placed and shipped, unrefundable charges for processing and shipping the order, as well as return shipping charges, accrue. The customer placing the order is responsible for all costs incurred directly as a result of the order being placed and cancelled. This applies to all orders. Credit card charges or check payments which are refuted or upon which a stop-payment order is placed, constitute fraud, mandating legal action if necessary, which costs are added to the amount due, to recover costs incurred on behalf of the customer order. Cancel by email only. Specify order number and reason for cancellation request.
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Damaged Delivery Product? We package our products to ship safely, and all products are carefully inspected prior to shipment to assure a sound, useable product. Advise us of the incident, so that we may create another product, or have another product created for you. If you have already disposed of the original box, the product is yours, as the shipper will not credit you or us for the item. If the item has been re-shipped or moved from the original delivery address, you own it, as the shipper will refuse to credit for their error in handling and shipping. |
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