be in writing and
Stock Product Return Policy.
|Custom Products Policy
|Order Cancellation Policy
|Is my item a "Stock" or "Custom" Product?
Items which are CUSTOM:
ANY fabric cut, printed or plain, any printing, cut-to-size, die-cut, setup, sewing, assembly, light box signs, banner or flag, any artwork or mock-ups. Items sewn, colored or printed, cut, assembled, painted or customized in any manner fabricated or cut when ordered, any cutom-made letters, all other made-to-order signage are considered "custom" signs or products, and are not returnable.) Not a complete list.
Examples of return-eligible STOCK Items (within time limit):
Certain a-frame and sidewalk signs, certain banner stands, certain "stock" letter sets like flex/pvc or acrylic letters, stands.
Table covers are NOT stock items.
You may request for a review to apply for return of CUSTOM, NON-STOCK ITEMS for partial credit, within a limited time period from date of order ONLY under conditions as stated below.
|Rush or Special fulfillment
Return policy on non-custom products from our retail online store: Items which have been drop shipped by contract with a LetterBank subcontractor or fulfillment vendor may accrue additional costs.
Returns are accepted only with a valid Return Authorization (RA) number for items from our warehouses and fulfillment subcontractors with adequate notice when claims are made within five (5) days from receipt of merchandise. Claims five days or longer or opened items may not qualify for return or may qualify for a partial credit.
Return claim form
ALL RETURNS are subject to a 20% inspection, cleaning, re-boxing and restocking fee by the manufacturer. In some cases, an "unopened box" requirement exists. Return policy in no way circumvents the 5-day time limit from date of sale.
Returns should be insured for your protection.
Return packages received damaged will not be credited.
Customer is responsible for initial and return shipping costs.
No credit on broken case fees. Absolutely no returns accepted on custom orders, including orders with custom text, printing, cutting sewing, assembly, painting or graphics. Collect shipments are not accepted.
Shipping costs to customer and return are customer responsibility. Damaged items returned are not credited, so insure your package. Items not returned within seven (7) days are considered sold and final.
We do not accept return packages without a valid RA number, and we do not accept postage-due or C.O.D. packages at any time for any reason.
Completeness of returned product and its suitability for resale is evaluated upon receipt of merchandise. Incomplete or damaged product(s) cannot be credited. Items returned after seven (7) days are prorated for wear, and cannot be resold as new. Regarding suitability
of a product: It is buyer's responsibility to do due diligence prior
If you are unhappy with your purchase and feel the purchased item was misrepresented, contact LetterBank Customer Service immediately during regular business hours, Monday through Friday from 7:00 am to 3 pm (excluding holidays) Pacific time, and we will do whatever we can to make your order correct.
Calls for returns or defects not reported within five days of receipt are subject to replacement for the same item only, prorated for wear and use. For problems not covered here, use this form. We are not liable for deadlines missed when sending replacement products.
Fabrics, blank materials and sign products are sold "as is" and are packaged and shipped in excellent condition. LetterBank makes no claims as to the suitability of any product we sell for use as a sign, or in a manner inconsistent with industry standards and practices.
Custom products are not returnable.
We cannot accept returns on custom-cut, painted, assembled, sewn, fabricated or created products (items purchased blank or custom cut, or sold "as is" or sold by the square or linear foot), as these items are not resalable by manufacturer/vendor or LetterBank.
If there is something else we may answer regarding our policy, feel free to write to us. Our address is:
LetterBank, PO Box 68, Pismo Beach CA 93448-0068
Custom Products Policy.
Custom items are not
returnable. items other than "stock" as defined by LetterBank, are considered custom.
Imprinting: If the printing is not like the approved proof (if a proof was requested) a committee review of the project (photos and product may be required for review) will compare it to the project artwork and order specifications. Products that are nominally different may fall within acceptable industry standards.
A decision to send/repair or replace with a make-good print may be made, or credit relative to the value may be issued by consensus and by sole decision of LetterBank Company.
At no time is LetterBank liable for any loss as a result of deadlines, schedules or additional requests made of the Company.
Order Cancellation Policy
Canceling stock-item orders placed in the previous 5 days (stock items only).
Rush Order, Rush Shipping or Special Fulfillment,
Damaged Delivery Product?
We package our products to ship safely, and all products are carefully inspected prior to shipment to assure a sound, useable product.
Advise us of the incident, so that we may create another product, or have another product created for you. If you have already disposed of the original box, the product is yours, as the shipper will not credit you or us for the item. If the item has been re-shipped or moved from the original delivery address, you own it, as the shipper will refuse to credit for their error in handling and shipping.
Missing or incomplete order?
Make a photographic record of the delivery box and the individual items within the box. Sometimes items are placed inside larger items for shipping purposes. Send us photos separately for review.
Send us a detaiiled email with the specific items that are missing.
Tell us what you want to do:
To Process as Return with a new order
To Process as Return without a new order
Returns for stock* items are subject to a 20% inspection, cleaning, repackaging and materials restocking fee as set by the manufacturer contract with LetterBank** which is an authorized distributor of this product, as stated on terms of sale.
Returning the product:
Rush and Deadlines